FAQ

1. Where do you ship to?

We currently ship within the United States only.

2. What shipping method do you use?

All orders are shipped via UPS, providing reliable and trackable delivery service.

3. How long does order processing take?

Orders are processed within 3–5 business days (Monday to Friday, excluding holidays).

Orders placed before 5:00 PM (MST) will begin processing the same business day. Orders placed after this time will be processed on the next business day.

4. How long does shipping take?

After processing, delivery typically takes 5–15 business days depending on your location within the United States.

5. How much is shipping?

• Orders under $30: $9.99 flat shipping fee
• Orders $30 or more: Free shipping

6. Will I be charged taxes or hidden fees?

No. There are no additional taxes or hidden fees on your order.

7. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use it to monitor your shipment in real time.

8. What is your return policy?

You may request a return within 30 days of receiving your order.

Items must be unused, in original condition, and in original packaging. Proof of purchase is required.

9. What if I receive a damaged or incorrect item?

If your item is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will provide a solution as quickly as possible.

10. Who pays for return shipping?

• If the return is due to our error (damaged, defective, or incorrect item), we cover return shipping
• For other reasons (such as change of mind), the customer is responsible for return shipping

11. How long does it take to get a refund?

Once your return is received and approved, refunds are processed within 10–15 business days and will be issued to your original payment method.

12. Can I exchange an item?

Yes. Once your returned item is received and approved, we will ship the replacement item.

13. Do you charge restocking fees?

No, we do not charge any restocking fees.

14. What payment methods do you accept?

We currently accept PayPal only, including PayPal balance, bank account, and credit/debit cards supported by PayPal.

15. When is payment required?

Payment must be completed at checkout. Orders will not be processed or shipped until payment is successfully received.

16. Is my payment secure?

Yes. All payments are processed securely through PayPal. We do not store or have access to your payment information.

17. How will I receive order confirmation?

After successful payment, you will receive an order confirmation email. If you do not receive it, please contact us.

18. What should I do if my payment fails?

If your payment is declined, please check with PayPal or your payment provider. You may also contact us for assistance.

19. How can I contact customer support?

Phone: +1 (801) 895-5111
Email: [email protected]
Address: 1216 E Crandall Ave, Salt Lake City, UT 84106, USA